Community Champion! 🤝🏽 🎉

The Senior Content & Community Manager at Confetti will build and nurture a vibrant community of People leaders, event planners, team managers, and employees. In this role, you'll drive engagement, advocacy, and customer loyalty by connecting with our audience and creating spaces for culture-minded professionals to come together. You'll own our customer marketing initiatives, content strategy and creation, social media management, and community-led growth initiatives. By engaging our customers and broader audience, you'll craft strategies that educate, inspire, and celebrate our community—turning awareness into engagement and passive users into advocates.

We Are

• Transparent — While this word has been circulating quite a lot lately, it’s rarely implemented to its fullest. Our team is exposed to EVERYTHING happening at the company in real time — from fundraising and hiring to sales, product design, and really anything else. We believe that each team member should be a co-author of our story, not a supporting actor.
• Feedback driven — We are strong believers in constantly giving and receiving feedback on all fronts. The only way for us to improve ourselves, our products, our service and our processes is by accepting and acting on the feedback we receive.
• Inclusive, diverse & authentic — No need to be extra formal. Come as you are!

You'll Be:

🔹 Community Engagement: Building and managing Confetti’s customer and community ecosystem, fostering engagement, connection, and loyalty.

🔹Content Strategy & Creation: Owning the strategy, execution and creation of high-impact content across formats (written, video, visual) and channels that drives inbound traffic, supports sales and lifecycle campaigns, and amplifies customer stories.

🔹Social Media Management: Owning and executing Confetti’s social media strategy, growing brand awareness and engagement across key platforms (LinkedIn, Twitter, Instagram, etc.).

🔹Customer Advocacy: Developing and executing programs to turn customers into advocates—think case studies, testimonials, third-party reviews, and referral campaigns.

🔹Virtual Event Programming: Hosting and managing community-driven events (webinars, Q&As, workshops) to drive participation and deepen customer relationships.

🔹Partnership & Co-Marketing Support: Collaborating with partners and cross-functional teams to execute co-marketing campaigns that expand Confetti’s reach and drive engagement within our target audiences.

🔹Field Marketing & ABM Support: Collaborating with the marketing and sales teams to execute field marketing initiatives and support ABM campaigns.

🔹Community Insights: Gathering feedback and surface insights from the community to inform product, marketing, and customer experience strategies.

🔹Performance Analysis: Tracking key metrics (e.g., engagement rates, event attendance, content performance) to measure impact and optimize efforts.

You Have:

✅4+ years experience in community management, content marketing, or customer marketing—preferably in SaaS, HR tech, or B2B2C environments.

✅Strong background in content strategy (multi-media), storytelling and social media management.

✅Experience producing virtual events, driving participation, and delivering tangible outcomes.

✅Ability to translate community insights into actionable strategies.

✅Experience strategizing, managing, and executing partnership & co-marketing initiatives.

✅Experience managing and optimizing third-party review sites (e.g., Capterra, Trustpilot)

✅Excellent communication and interpersonal skills; a natural connector and storyteller.

✅Passion for workplace culture, team engagement, and building vibrant communities.

✅High attention to detail, organization, and ability to thrive in a fast-paced, evolving startup environment.

✅ Gather feedback and surface insights from the community to inform product, marketing, and customer experience strategies.

✅ Track key metrics (e.g., engagement rates, event attendance, content performance) to measure impact and optimize efforts.

🔹 Why Join Confetti?

✨ Your work will directly impact how customers experience our brand.

🎯 Be part of a creative, high-impact marketing team.

🌍 Work remotely with flexible hours.

📈 Grow in a company that values transparency, feedback, inclusivity and diversity.

📢 Apply now & help us build a vibrant community! 🚀